A customer was faced with a problem. They needed to find a new home for 20 existing molds in less than 12 months.
Because of our strong performance with several of this customer's previously transferred molds, Ontario Plastics was one of a few candidates our customer approached.
Our customer provides world class instruments for analysis, measurement, and control. This leads them to have demanding quality requirements for their plastic parts. In addition to meeting these high quality standards, the recipient of these 20 transferred molds had to meet the following requirements as core competencies:
➤ Proven track record to seamlessly transfer molds from another facility
➤ Capability to perform insert and over-molding
➤ Ability to manage seasonal volume fluctuations
➤ Consignment program expertise
➤ Ability to manage price consistency
➤ Provide new molds and parts for new projects
➤ Provide value added services
➤ Adhere to strict delivery and service needs
➤ Communicate on an ongoing basis
➤ Grow with our customer as they expand their business through new products and product lines.
After careful vetting by our customer's purchasing and management teams, Ontario Plastics was selected as the preferred vendor.
Since then, we have consistently received high scores that exceed our customer's standards for consignment, delivery, and quality. The business relationship, and partnership in success, has expanded from transfer molds to:
➤ New mold builds for new projects
➤ Acquisition of a vertical press (new technology) to overmold various probe configurations
➤ Successful growth of our business relationship from a top 25 customer to a top 5 customer.
We have achieved this success by working as a team to provide world class service. Our production, management, quality, customer service, and inventory teams meet daily to review our customer requirements. Our ERP system is monitored daily to ensure that our customer needs are met.
How can we assist you with your next project, to help you make it a success?
Buyer for a company in the agricultural industry
I have always been pleased doing business with OP, they always deliver high quality products to us, on time, every time. Their interest in maintaining communication has always let me know they are willing to work with us, concerning any issue, and OP is quick to react to rectify an issue.
Purchasing Manager in the life sciences industry
Prior to doing business with OP, we had our own in-house molding. Due to capacity issues we had make the decision to outsource some of our production. We had felt reluctant because of prior outsourcing experiences, but the fact that OP is a customer oriented company, we could quickly communicate with the important people, which helped us get our jobs done quicker. Ever since then, we have always appreciated OP's superior customer service, on time deliveries and competitive pricing.
Engineer in the brush & broom industry
We had not been satisfied with our previous vendor, since switching to OP we have experienced 100% satisfaction with their products and services. OP has been amazing throughout the entire process, from engineering and design to customer service and product testing. We really have appreciated OP's superior customer service and the initiative to ensure our satisfaction.
Buyer in the medical imaging industry
The key thing about health products is top quality. Ontario Plastics has consistently provided us with not only superior quality parts and delivery, but it has always been accompanied with an efficient and quick response time. This has not only saved me time by not having to constantly do my own follow-ups, but has taken pressure off my shoulders, because I know that a top notch product will be delivered on time.